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What Would You Like to Know?
Q&A
At CAPITOL HILL HAULERS, we are committed to being your qualified experts for all your needs. Take a look at the list of frequently asked questions below for some useful answers. If you can’t find what you need, let us know and we’ll get back to you shortly.
Find the Answers Here
Browse below to review the answers to some of the most common questions that we receive. If you still have questions or would like more information, please get in touch and we’ll be happy to assist you.
Frequently asked Questions
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- 03A standard move-out clean includes thoroughly cleaning every part of the space. Everything will be dusted, and doors will be spot-cleaned. Floors will be vacuumed and mopped, and high-touch surface areas in your kitchen and bathrooms will be sanitized. Like all our cleanings, this service may be customized to meet lease requirements.
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- 09On moving day, please ensure that your pets are secured in their carriers before the movers arrive. Pets can be curious and may get underfoot, posing a safety risk. If your dog is not comfortable around strangers, please keep them tied up or in their carrier. Note that we cannot transport any live animals, including dogs, cats, fish, or reptiles, in our moving trucks.
- 10On the day of the move you need to be present. There is paperwork to sign and you need to show the movers exactly what is being moved. After the movers have loaded the truck you will be ask to do a walk through. That is the time to point out anything that may have been missed once the truck drives away they are done. At the unload they will place boxes in rooms based on the rooms written on the boxes (ie., bedroom, kitchen, garage). Furniture will be placed in the location you specify. It is helpful if you already have a basic idea where you want furniture placed. If the movers have to keep rearranging and switching furniture around it will take longer and you are paying hourly.
- 11Yes, once you schedule your move, a confirmation will be sent via text or email. You will also receive a copy of the contract and packing tips. Please read through the information carefully and verify that the moving from and moving to addresses, as well as the dates, are correct. Contact us immediately if there are any discrepancies.
- 12Yes, you can get an estimate for your move. We offer free custom estimates for each project. An estimator will come to your home to do a visual inspection and provide a written estimate with a not-to-exceed price. On the day of the move, you will be charged based on how long the move actually takes, with the estimate serving as your cap unless there are changes (e.g., additional items, unexpected stairs, or elevator issues).
- 13California Movers are licensed and regulated by the PUC (Public Utilities Commission). The PUC requires moving companies to charge by the hour for moves being done under 100 miles. Moves over 100 miles are charged by weight of the shipment. When you call a moving company they will give you their hourly rate over the phone. It’s difficult to say exactly how long your move is going to take if the Moving Company hasn’t seen it. But there are averages that can be given over the phone based on square footage being moved etc. Beware of any company that is charging differently.
- 14Ask friends, neighbors, coworkers and family members if they have any recommendations. Then investigate each of the companies. There are many ways to check out a moving company. The BBB web site will tell you if the company has had any consumer complaints filed against them. There are also many review sites such as Yelp than can help with your decision. BUT just because you found a company on Yelp does not mean they are licensed and insured. You need to take the extra time to check their license with the PUC. Do NOT use a broker over the Internet. Always work directly with the moving company and make sure they are a legitimate business with a physical address. Useful web sites: CMSA (California Moving & Storage Association) DCA (Department of Consumer Affairs)
- 15The busiest times for moving companies are typically during the summer months, May-September. If you are planning a move during that time you should make arrangements early. Friday and Saturdays are big moving days so if you have flexibility in your schedule it can be easier to get a date during the week rather than a weekend.
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- 19Yes, you can move a piano yourself, but it is not recommended. If you choose to move a piano yourself, be sure to take the appropriate precautions and thoroughly research the correct packing and moving methods, as well as any risks you might encounter along the way. Hiring professional piano movers is always recommended. Professional piano movers will have the experience and expertise to safely pack and move your piano. For short-distance moves, look for a local piano mover in your city. For long-distance moves, White Glove shipping is the safest option. Look for providers like CHH who have extensive experience moving pianos.
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- 21The best way to ship a piano across the country is to use White Glove consolidated freight shipping services. CHH’s White Glove service includes indoor pickup and delivery, transport on temperature-controlled vehicles, air-ride suspension, and loading and unloading by hand or crane (instead of a forklift) to ensure that your piano stays safe throughout its entire journey.
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- 23Because we consolidate items going in the same direction onto the same truck, you can expect it to take up to 15 business days for pickup and up to 20 additional business days for delivery. If your pickup and delivery locations are in well-traveled areas, this timeline could be much quicker. We also offer priority pickup options.
- 24Packing a piano requires great attention to detail. It is always recommended that you work with a professional piano mover to ensure that your instrument is transported safely and securely. If you are packing your piano yourself, you will generally follow these steps: 1. Measure the piano to ensure you have adequate space and a clear path out of your house. Prepare the area by laying down ramps or plywood to make it easier to roll the piano over carpet, grass, cobblestones, or sand. 2. Take pictures of your piano from all angles. Note existing damage that might cause problems during the move. 3. Close the lid and lock it if possible. If there’s no lid, cover the keys in moving blankets, ensuring no tape comes into contact with the piano. Cover the entire piano, including the pedals, in moving blankets, taped securely in place with high quality packing tape. 4. Hoist the piano onto a four-wheeled dolly. Secure the piano on the dolly using moving straps or rope. 5. Gently roll your piano to the truck or moving vehicle. For detailed instructions, read our comprehensive How Do I Ship a Piano? guide.
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