Question 1

How much does move-out cleaning cost?

Accepted Answer

Each clean is unique and priced based on the square footage of the property and the scope of the clean. We offer a free custom estimate for each project before we get started. This ensures that our customers are never surprised by costs – and that everything they wish to be cleaned is addressed.

Question 2

Are tenants responsible for cleaning when moving out?

Accepted Answer

Yes, tenants are usually responsible for move-out cleaning as outlined in the lease. It’s important to leave the space in the same condition as when you moved in to ensure the return of your security deposit. Sometimes, move-out cleaning is also negotiated as part of a home sale.

Question 3

What is included in a move-out clean?

Accepted Answer

A standard move-out clean includes thoroughly cleaning every part of the space. Everything will be dusted, and doors will be spot-cleaned. Floors will be vacuumed and mopped, and high-touch surface areas in your kitchen and bathrooms will be sanitized. Like all our cleanings, this service may be customized to meet lease requirements.

Question 4

What’s included in a move-in cleaning?

Accepted Answer

Move-in and move-out cleanings follow the same general guidelines: dusting, vacuuming, scrubbing, and ensuring the space is ready for the next owner or tenant. In the case of a move-in cleaning, that’s you!

Question 5

How long does a move-out cleaning take?

Accepted Answer

A move-out cleaning may take as little as several hours. Most move-out cleanings are completed in less than a day. Length will vary by the size of the home and the scope of the cleaning.

Question 6

Are apartments cleaned before moving in?

Accepted Answer

Apartments should be cleaned before moving in – but the responsibility will vary based on the management company and lease agreement. In some cases, the management company will handle cleaning, in others, it’s the responsibility of the tenant who is leaving.

Question 7

Do I need to feed or provide drinks for the movers?

Accepted Answer

No. This is not something you have to do. Although the guys do appreciate water and Gatorade. They are working hard and they need to rehydrate especially if it’s a hot day.

Question 8

What should I do with my children on moving day?

Accepted Answer

If you have young children, it is advisable to schedule the move while they are in school or daycare. You will be occupied with the movers and may not be able to give your child the attention they need. It will be a much less stressful day for you if your children are not home during the move.

Question 9

What should I do with my pets on moving day?

Accepted Answer

On moving day, please ensure that your pets are secured in their carriers before the movers arrive. Pets can be curious and may get underfoot, posing a safety risk. If your dog is not comfortable around strangers, please keep them tied up or in their carrier. Note that we cannot transport any live animals, including dogs, cats, fish, or reptiles, in our moving trucks.

Question 10

Do I need to be home during the move?

Accepted Answer

On the day of the move you need to be present. There is paperwork to sign and you need to show the movers exactly what is being moved. After the movers have loaded the truck you will be ask to do a walk through. That is the time to point out anything that may have been missed once the truck drives away they are done.
At the unload they will place boxes in rooms based on the rooms written on the boxes (ie., bedroom, kitchen, garage). Furniture will be placed in the location you specify. It is helpful if you already have a basic idea where you want furniture placed. If the movers have to keep rearranging and switching furniture around it will take longer and you are paying hourly.

Question 11

Will I receive a confirmation after scheduling my move?

Accepted Answer

Yes, once you schedule your move, a confirmation will be sent via text or email. You will also receive a copy of the contract and packing tips. Please read through the information carefully and verify that the moving from and moving to addresses, as well as the dates, are correct. Contact us immediately if there are any discrepancies.

Question 12

Can I get an estimate for my move?

Accepted Answer

Yes, you can get an estimate for your move. We offer free custom estimates for each project. An estimator will come to your home to do a visual inspection and provide a written estimate with a not-to-exceed price. On the day of the move, you will be charged based on how long the move actually takes, with the estimate serving as your cap unless there are changes (e.g., additional items, unexpected stairs, or elevator issues).

Question 13

How do Moving Companies charge?

Accepted Answer

California Movers are licensed and regulated by the PUC (Public Utilities Commission). The PUC requires moving companies to charge by the hour for moves being done under 100 miles. Moves over 100 miles are charged by weight of the shipment.

When you call a moving company they will give you their hourly rate over the phone. It’s difficult to say exactly how long your move is going to take if the Moving Company hasn’t seen it. But there are averages that can be given over the phone based on square footage being moved etc.

Beware of any company that is charging differently.

Question 14

How do I select a Moving Company?

Accepted Answer

Ask friends, neighbors, coworkers and family members if they have any recommendations. Then investigate each of the companies. There are many ways to check out a moving company. The BBB web site will tell you if the company has had any consumer complaints filed against them. There are also many review sites such as Yelp than can help with your decision.
BUT just because you found a company on Yelp does not mean they are licensed and insured. You need to take the extra time to check their license with the PUC.
Do NOT use a broker over the Internet. Always work directly with the moving company and make sure they are a legitimate business with a physical address.
Useful web sites:
 • CMSA (California Moving & Storage Association)
 • DCA (Department of Consumer Affairs)

Question 15

When is the best time to move?

Accepted Answer

The busiest times for moving companies are typically during the summer months, May-September. If you are planning a move during that time you should make arrangements early.
Friday and Saturdays are big moving days so if you have flexibility in your schedule it can be easier to get a date during the week rather than a weekend.

Question 16

Is Capitol Hill Haulers licensed and insured?

Accepted Answer

Yes, Capitol Hill Haulers is fully licensed and insured. We are regulated by the DCA, and our license number is MDT-189789. We carry General Liability, Cargo, and Workers' Compensation insurance. Proof of insurance is available upon request.

Question 17

What kinds of pianos can you ship?

Accepted Answer

CHH can ship all kinds of pianos, including upright pianos, baby grand pianos, grand pianos, and digital pianos. We can also ship antique or heirloom pianos, as well as other large instruments.(https://www.tsishipping.com/residential/large-instruments)

Question 18

Can I ship a grand piano?

Accepted Answer

Yes, you can ship a grand piano. The logistics experts at CHH will work with you to create a customized plan for your shipment.

Question 19

Can I Move a piano myself?

Accepted Answer

Yes, you can move a piano yourself, but it is not recommended. If you choose to move a piano yourself,(https://www.tsishipping.com/resource-center/how-do-i-ship-upright-piano) be sure to take the appropriate precautions and thoroughly research the correct packing and moving methods, as well as any risks you might encounter along the way.

Hiring professional piano movers is always recommended. Professional piano movers will have the experience and expertise to safely pack and move your piano. For short-distance moves, look for a local piano mover in your city. For long-distance moves, White Glove shipping is the safest option. Look for providers like CHH who have extensive experience moving pianos.

Question 20

Can I lay a piano on its back?

Accepted Answer

No—a piano should never be set on its back, under any circumstances. This significantly increases the likelihood of damage to the internal components.

Question 21

what's the bast way to ship a piano across the country?

Accepted Answer

The best way to ship a piano across the country is to use White Glove consolidated freight shipping services. CHH’s White Glove service includes indoor pickup and delivery, transport on temperature-controlled vehicles, air-ride suspension, and loading and unloading by hand or crane (instead of a forklift) to ensure that your piano stays safe throughout its entire journey.

Question 22

How much does it cost to ship a piano?

Accepted Answer

The cost of shipping your piano will depend on the size and value of your piano, as well as the distance traveled, and any special considerations. Piano shipments start at around $1,500 for a standard upright piano, and can go higher than $2,500 or more for high-value or grand pianos.

Question 23

How long does it take to ship a piano?

Accepted Answer

Because we consolidate items going in the same direction onto the same truck, you can expect it to take up to 15 business days for pickup and up to 20 additional business days for delivery. If your pickup and delivery locations are in well-traveled areas, this timeline could be much quicker. We also offer priority pickup options.

Question 24

How do I pack a piano for shipping?

Accepted Answer

Packing a piano requires great attention to detail. It is always recommended that you work with a professional piano mover to ensure that your instrument is transported safely and securely. 
If you are packing your piano yourself, you will generally follow these steps:
1. Measure the piano to ensure you have adequate space and a clear path out of your house. Prepare the area by laying down ramps or plywood to make it easier to roll the piano over carpet, grass, cobblestones, or sand.
2. Take pictures of your piano from all angles. Note existing damage that might cause problems during the move.  
3. Close the lid and lock it if possible. If there’s no lid, cover the keys in moving blankets, ensuring no tape comes into contact with the piano. Cover the entire piano, including the pedals, in moving blankets, taped securely in place with high quality packing tape.
4. Hoist the piano onto a four-wheeled dolly. Secure the piano on the dolly using moving straps or rope.
5. Gently roll your piano to the truck or moving vehicle.
For detailed instructions, read our comprehensive How Do I Ship a Piano? (https://www.tsishipping.com/resource-center/how-do-i-ship-upright-piano#packing)guide.

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